PRIVACY POLICY

EleVare Systems
Effective Date: 26/02/2026

1. Who We Are

EleVare Systems is a sole trader business operating in England under the trading name “EleVare Systems”.

Business Address:
76 King George's Ave
Coventry
CV66FF
England

Website: https://elevaresystems.co.uk
Contact Email: support@elevaresystems.co.uk

For the purposes of UK GDPR and applicable data protection laws, EleVare Systems is the Data Controller for website visitor data and a Data Processor when handling client customer data.

2. Information We Collect

A. Information You Provide Directly

We may collect:

• Name

• Email address

• Business name

• Information submitted through contact forms

• Messages sent via website chat widget

Booking requests are processed via Calendly. When you click the booking button, you are redirected to Calendly’s platform, where their privacy policy applies.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Basic usage data

• Cookies necessary for site functionality

We do not currently use advertising tracking pixels.

C. Client Data (Business Customers)

When providing services to our clients, we may process:

• Lead lists uploaded by clients

• Customer phone numbers

• Customer email addresses

• SMS message content

• CRM data

• Appointment scheduling data

• Automation workflows

• Website integration data

In these cases, EleVare Systems acts as a Data Processor on behalf of the client.

Clients remain responsible for ensuring they have lawful consent to process their customer data.

3. How We Use Your Information

We use collected data to:

• Provide and operate our services

• Build and configure booking and automation systems

• Communicate with clients

• Process payments

• Respond to enquiries

• Improve service performance

• Comply with legal obligations

We do not sell personal data.

4. AI & Automated Processing

EleVare Systems uses automated systems and AI-driven tools to:

• Respond to leads

• Send follow-ups

• Manage appointment reminders

• Qualify enquiries

These systems operate automatically once deployed.

AI-generated outputs may contain inaccuracies. Clients are responsible for reviewing and approving system logic prior to launch.

We do not use client data to train our own AI models.

5. Third-Party Service Providers

We use trusted third-party providers to operate our services, including:

• Stripe (payment processing)

• HighLevel (CRM and automation infrastructure)

• Twilio (SMS messaging services via HighLevel)

• Calendly (booking platform)

• Website hosting provider

These providers may process data on our behalf under their own privacy policies.

6. International Data Transfers

Some third-party providers may process data outside the United Kingdom, including in the United States.

Where international transfers occur, appropriate safeguards such as contractual protections and standard data protection clauses are relied upon.

7. Data Retention

We retain data only as long as necessary for:

• Service delivery

• Contractual obligations

• Legal compliance

Client data may be retained for the duration of the agreement and a reasonable period thereafter unless deletion is requested.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: support@elevaresystems.co.uk

9. Security

We implement appropriate technical and organisational measures, including:

• Secure hosting

• Encrypted payment processing

• Password-protected systems

• Restricted system access

• Use of reputable service providers

However, no system can guarantee complete security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

TERMS OF SERVICE

EleVare Systems
Effective Date: 26/02/26

1. Introduction

These Terms govern your use of services provided by EleVare Systems, a sole trader operating in England.

By engaging our services, you agree to these Terms.

2. Services

EleVare Systems provides:

• Booking and automation system setup

• CRM configuration

• SMS and email automation flows

• Lead reactivation systems

• Missed-call text-back systems

• Website integrations

• AI-powered automation systems

• Ongoing optimisation (where applicable)

Services are provided as configured and agreed upon in writing.

3. Eligibility

Services are available to individuals aged 18 or older and to businesses operating lawfully.

4. Payment Terms

One-Time Builds

• Payment is due upfront unless otherwise agreed.

• Partial refunds may be issued at EleVare Systems’ discretion depending on the stage of project completion.

Hybrid / Ongoing Plans

• Monthly fees auto-renew.

• Minimum 72 hours’ written notice is required to cancel before the next billing cycle.

Failure to pay may result in suspension of services.

Payments are processed via Stripe.

5. Client Responsibilities

Clients agree to:

• Provide accurate information

• Maintain lawful marketing practices

• Obtain proper consent from their leads

• Comply with SMS and data protection laws

• Review and approve automation systems prior to launch

Clients retain ownership of their customer data.

6. AI & Automation Disclaimer

EleVare Systems deploys automated and AI-powered systems.

Client acknowledges:

• AI outputs may contain inaccuracies

• Systems operate automatically once deployed

• No guarantee of specific revenue, lead volume, or financial outcome is made

Clients are responsible for monitoring system performance.

7. Intellectual Property

EleVare Systems retains ownership of:

• System frameworks

• Automation structures

• Templates

• Internal methodologies

Clients retain ownership of:

• Their customer data

• Their brand materials

• Content they provide

Custom configurations built for clients are licensed for use within their business.

8. Limitation of Liability

To the maximum extent permitted by law:

EleVare Systems’ total liability shall not exceed the total fees paid by the Client under the applicable agreement.

We are not liable for:

• Indirect or consequential losses

• Lost profits

• Business interruption

• AI inaccuracies

• Third-party platform failures

9. Termination

We may suspend or terminate services for:

• Non-payment

• Misuse

• Illegal activity

• Breach of these Terms

Upon termination, client access to systems may be removed.

10. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the courts of England and Wales.

11. Changes

We reserve the right to update these Terms at any time. Continued use of services constitutes acceptance of changes.

12. Indemnity

The Client agrees to indemnify, defend, and hold harmless EleVare Systems, its owner, affiliates, contractors, and service providers from and against any and all claims, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:

(a) the Client’s breach of these Terms;
(b) the Client’s failure to obtain lawful consent to process or market to any individual;
(c) any unlawful, misleading, or non-compliant marketing practices carried out using systems configured by EleVare Systems;
(d) any data provided by the Client that infringes third-party rights or violates applicable data protection or telecommunications laws;
(e) claims arising from the Client’s use of third-party platforms including but not limited to Stripe, HighLevel, and Twilio.

The Client acknowledges that EleVare Systems acts solely as a software implementation and automation provider and does not assume responsibility for the legality of the Client’s data collection, marketing practices, or regulatory compliance obligations.